Terms and Conditions for the taxi service of COOPERATIVA TAXISTAS NORTE Y SUR DE LANZAROTE SC

COOPERATIVA TAXISTAS NORTE Y SUR DE LANZAROTE SC, your trusted provider for taxi services in Lanzarote. Our company, with C.I.F. F76128529 and registered office at C/ San Antonio 5 /1 floor, 35572, Tías (LAS PALMAS), is proud to offer safe, efficient, and comfortable transportation services to residents and visitors of the island.

Age Restriction for Users:

To ensure compliance with local laws and regulations, and to guarantee the responsibility and safety of all our users and services, COOPERATIVA TAXISTAS NORTE Y SUR DE LANZAROTE SC establishes that it will only accept bookings and provide services to individuals who are legally of age (18 years or older). By making a booking and accepting these terms and conditions, you, as the User, declare and warrant that you are of the required legal age and have the legal capacity to enter into a contractual agreement. Any booking made by a minor will be considered null and void, and COOPERATIVA TAXISTAS NORTE Y SUR DE LANZAROTE SC reserves the right to refuse the service in such cases. Identification documents may be requested at any time to verify the User’s age.

By using our services through our website Taxilanz, you agree to the terms and conditions outlined herein, which have been designed to ensure a safe and pleasant experience for all our customers. For any inquiries or bookings, feel free to contact us at +34 928 52 42 20 or email info@taxilanz.com.

Acceptance of Terms and Conditions

By booking a taxi service through COOPERATIVA TAXISTAS NORTE Y SUR DE LANZAROTE SC, whether by phone, email, or through our website, you (hereinafter referred to as “the User”) agree to be bound by the following terms and conditions. These terms apply to all services offered by our company and constitute a legally binding agreement between the User and COOPERATIVA TAXISTAS NORTE Y SUR DE LANZAROTE SC.

We recommend that you read these terms and conditions carefully before making a booking. By accepting these terms, you acknowledge that you have fully understood them and agree to comply with them entirely. If you do not agree with any part of these terms and conditions, you should not proceed with booking our services.

These terms and conditions are subject to change at any time without prior notice. It is the User’s responsibility to review these terms regularly to stay informed of any updates or modifications. Continued use of our services after such changes implies the User’s acceptance of the new terms and conditions.

1. Booking Process

1.1 Making a Reservation:

Website Bookings: Must be made at least 48 hours in advance.
Phone or Email Bookings: Must be made at least 48 hours in advance.
In both cases, the User must provide essential information such as journey details, number of passengers, and any special requirements.

1.2 Booking Confirmation:

The User will receive a confirmation via email or text message with the booking details and a unique reference number.

1.3 Changes and Cancellations:

Bookings can be modified or cancelled.
Website Cancellations: Up to 24 hours before the scheduled service time without charges.
Phone or Email Cancellations: Up to 24 hours before the scheduled service time without charges.
A management fee of €6 will apply to cancellations.
To receive a full refund (excluding the management fee), the User must first pay the management fee.

1.4 Advance Booking Recommendation:

We recommend making bookings as far in advance as possible, especially during peak periods. Availability for last-minute bookings is not guaranteed.

1.5 Service Contract and Additional Conditions:

By contracting our transportation service, you agree that you are requesting a specific and defined service, with details previously agreed upon at the time of booking.

Any changes you wish to make to the agreed route, whether before or during the service, are subject to availability and may incur additional costs. These changes must be communicated and coordinated directly with the driver.
Additional services or unforeseen situations (such as excess luggage or the need for roof rack use) are subject to extra charges to be paid directly to the driver at the time of service.

1.6 Waiting Policy and Delays:

We understand that unexpected delays may occur. We offer a 10-minute grace period from the scheduled pickup time.

Customer Responsibility: The client must be in a visible location to facilitate quick identification by the driver.
Delay Consequences: If the client is not present at the meeting point within the 10-minute grace period, the driver has the right to leave. The client forfeits the right to the service and no refund will be issued.

1.7 Accuracy of Information:

It is essential that the information provided by the User during the booking process is accurate and complete. We are not responsible for service errors due to incorrect or incomplete information.

2. Taxi Service for People with Disabilities

COOPERATIVA TAXISTAS NORTE Y SUR DE LANZAROTE SC proudly offers specially adapted vehicles for people with disabilities.
Booking Specialized Service: The User must specifically request this service at the time of booking.
Accessibility Commitment: We aim to provide accessible service and accommodate passengers’ needs within our capabilities and according to current regulations.
Driver Assistance: Our drivers are trained to assist with safe and comfortable boarding and exiting.
User Responsibility: Users must comply with general terms and conditions.

3. Baby Seats in Taxi Service

Availability: Baby seats are offered free of charge but must be requested during the booking process.
Notification: The User must inform us in advance to ensure availability.
Proper Use: Baby seats must comply with current safety regulations.
Liability: COOPERATIVA TAXISTAS NORTE Y SUR DE LANZAROTE SC is not liable for damages resulting from the use of baby seats.

4. Cancellations

4.1 Cancellation Policy:

All cancellations are subject to a €6 management fee.
This fee applies to all cancellations and must be paid by the User to process the cancellation.

4.2 Cancellation Procedure:

The User must notify COOPERATIVA TAXISTAS NORTE Y SUR DE LANZAROTE SC through the original booking method.
Once cancellation is notified and the fee is paid, the booking will be canceled and the remaining amount refunded if applicable.

4.3 Management Fee:

The €6 fee covers administrative costs related to the cancellation.
This fee is non-refundable, even if the cancellation is within the permitted timeframe.

5. Payments and Rates

5.1 Service Rates:

Rates are calculated based on a clear and transparent pricing structure.

5.2 Payment Methods:

We accept various payment methods including credit/debit cards and cash.
Online bookings require payment at the time of booking.

5.3 Receipts and Invoicing:

Each User will receive a detailed receipt for the service.
Business clients may request monthly invoices.

5.4 Rate Changes:

We reserve the right to modify our service rates.
Confirmed and paid bookings will not be affected by rate changes.

5.5 Tip Policy:

Tipping is optional and not included in the service rate.

6. User Responsibilities

6.1 Compliance with Terms:

The User agrees to comply with all the terms and conditions stated in this document.

6.2 Complete Information:

The User guarantees that all booking information is accurate, complete, and up-to-date.
Any error affecting the service due to incorrect data is the User’s responsibility.

6.3 Behavior During Service:

The User must follow driver instructions and behave respectfully. Misconduct may lead to early termination of the service.

7. Liability Limitations

7.1 Scope of Liability:

COOPERATIVA TAXISTAS NORTE Y SUR DE LANZAROTE SC is not liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from the use of its taxi services.

8. Data Protection and Privacy

In accordance with REGULATION (EU) 2016/679, we inform you that the personal data provided will be processed by COOPERATIVA TAXISTAS NORTE Y SUR DE LANZAROTE SC for service delivery and other purposes detailed in our privacy policy.

9. Force Majeure

9.1 Definition:

“Force Majeure” means any event beyond the reasonable control of COOPERATIVA TAXISTAS NORTE Y SUR DE LANZAROTE SC that prevents or delays the fulfillment of obligations.

10. Jurisdiction and Governing Law

10.1 Applicable Law:

These terms are governed by the laws of Spain.

10.2 Jurisdiction:

Any dispute will be subject to the exclusive jurisdiction of the courts of Tías, Las Palmas, Spain.